Annotation problem

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Stan
One of our customer has problem with annotation in Onis 2.3 Ultimate recently installed. The software is installed on disk C: and images data path on disk D:. First click on the selected area (say "measure ruler") displays red measure arrow with digital data and with second click on selected area the arrow disappears. After third attempt all menu icons area lockups. Any suggestions?
 
4/19/2011 11:49:35 PM

madric
Hi,

Could you tell me the version number of Onis that you are using. You can find it in the "Help" menu of Onis.

Thanks,
 
4/25/2011 8:50:06 AM

Stan
Hi madric,

The software version is ONIS 2.3 Ultimate Build 2.3.20110303.
 
4/26/2011 11:50:29 PM

Stan
Hi madric,

I reinstalled Onis twice but the annotations still not working. Tomoroow I`ll try to reinstall Windows on the disk D:. By the way, does the reinstallation of Windows change the hardware ID of the same PC? If so, what about the license?
 
4/28/2011 2:31:39 AM

madric
Hi Stan,

Is possible, I would like to see your operations. Is it possible for me to connect to your computer, using teamviewer (www.teamviewer.com)?

Regards,

 
4/28/2011 12:11:55 PM

Stan
Hi madric,

Yes it would be nice to resolve this problem as soon as possible. We have Teamviewer installed on this PC. Could you contact me via e-mail for further information.

Thanks
 
4/28/2011 10:58:38 PM

Stan
Hi madric,

The annotation problem is fixed by checking View Annotation checkbox.

Thank you.
 
4/30/2011 12:32:02 AM
 
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