Product key

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ALAMANCE CHIRO
I purchased the 2.3 Professional but I did not receive a product key how long does this take?
 
1/18/2011 7:14:54 AM

madric
Hi,

We need to check and confirm with you the name that will be attached to your license key, so it can take up to around 24/48h for the total process. This is explained in our terms and conditions.

Regards,
 
1/18/2011 7:52:22 AM

ALAMANCE CHIRO
Thank you, I need to learn to read the fine print.
 
1/18/2011 8:30:34 AM

madric
We need to modify as well our process on the website. We will work on that too.
By the way, we have sent you an email, can you check it?
 
1/18/2011 9:45:04 AM

ALAMANCE CHIRO
Yes we received the email. Did you get our response? Do we have a product key?
 
1/20/2011 7:45:50 AM

madric
Yes, we already sent you an email with your product key yesterday. You also can retrieve your key through this website from the support section (you need to sign-in first).

Let me know if you have some problem retrieving your key.

Regards,
 
1/20/2011 11:27:32 AM

ALAMANCE CHIRO
I have the key and entered it but when Onis starts it says it needs to shut down because it it already runnig on another computer. We only installed it on one computer Why does it say this. Very frustrated
 
1/22/2011 6:25:46 AM

The message is meaning that another Onis process was launched on somewhere other computer after you completed to launch once.

Basically, Onis won't display this warning messge without any detection.
How about it in case of off-line situation?
Have you got same messages even if you disconnect network cable?

For analyzing a problem caused by license issue, I would like to ask you another test to reconfirm regarding your license registration and apply it correctly.
However, this may be linked with a confidential information, I send it directly to your registerd account.

Thank you for understanding.
 
1/23/2011 11:28:38 AM

ALAMANCE CHIRO
I don't get the message when disconnected from the network. Only when connected to the internet. I do not have it loaded on any other computer
 
1/25/2011 12:20:22 PM
 
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