creating albums

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We purchased version 2.4 which has a create album function. After creating and moving data into the various albums the information disappeared inside the albums as well as the albums themselves disappeared after closing the program and turning off the computer. How do you get the albums to remain in the sources screen as well as the information to stay within those albums? I have done the process twice thinking that it may have been a fluke the first time it happened but it does not seem to be working as one would think it should.
9/29/2012 2:01:26 AM


I sounds like you may have a problem with writing permission on your disk.
If possible, we would like to connect to your computer to check remotely the problem. Please let us know if that would be possible and if so, please send us an email to ""

Best regards,

10/1/2012 10:38:28 AM
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