Distorted image

Forums > Onis operations > 2D Viewer
Search the Forums
Keyword :
I have problem opening studies from the remote server. When opened in viewer I see the distorted image followed by crash. Any idea on why ? The same studies displays properly in the client's dicom viewer (Not onis)

Problem signature:
Problem Event Name: APPCRASH
Application Name: Onis.exe
Application Version:
Application Timestamp: 54ddb130
Fault Module Name: ONS_DicomClient.dll
Fault Module Version:
Fault Module Timestamp: 54ddb6ba
Exception Code: c0000005
Exception Offset: 00085128
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
12/24/2015 7:18:45 AM

Can you send us one of your DICOM image that generate the problem? If yes, we can look into the problem and fix it.
12/24/2015 10:39:24 AM


The DICOM file contains the patient information in it and Roche prohibits us from sharing the files with PHI. Also, I can't be 100% sure that Dicom anonmyizer works on distorted image.

I am using Onis 2.6 ulitimate version and it is registered under the name Paul Merritt 1.

We are using the Onis viewer to retrieve the dicom file from the GE Pacs Centricity and about 10% of the files have this issue. These 10% of the files displays correctly in the GE Pacs viewer. And the issue seems to be viewer specific.

Is there any way to debug this issue without sharing the dicom file ?
Do you have additional debugging / logging options for us to try ?
Also Is it possible to see the onis source code to identify the issue ?

Please let me know if you have other options in mind. Thanks for your support.

1/1/2016 7:27:00 AM


Unfortunately, we cannot do anything if you cannot provide us one image.
What you can do I think is to import the distorted image into the local database of ONIS. Then, from the database page, you can anonymize the image and export it on your disk. Then maybe you can send us the anonymized image?


1/1/2016 8:49:17 AM


I am able to transfer and anonymize the image and what is the best way to share the image with you ?

Thanks, Viknesh
1/1/2016 9:27:28 AM


You can send it by email to info@onis-viewer.com
If the image is too big, you can use wetransfer.


1/1/2016 6:38:07 PM

I sent the dicom image to info@onis-viewer.com with the subject (Dicom Image for root cause analysis - Onis Forum thread 197)

The image is 439 kb, so i attached it along with the email. Thanks
1/2/2016 1:53:05 PM


We received the image, thank you. We will come back to you within one week.
Regards, madric
1/2/2016 5:41:21 PM

I look forward to your reply. Thanks Madric.
1/4/2016 3:00:29 AM
About us | Contact us | Terms and Conditions | Privacy policy | Copyright policy
Copyright © Digitalcore 2009-2022. All rights reserved.